Perhaps the home was understaffed, but when trying to reach someone on the phone, it was nearly impossible. My grandmother lived in the nursing facility, and while I never felt that the care given was substandard, I felt that there were many aspects of the facility management that was. On a scale of 1-10 I would say my overall rate of satisfaction was slightly on the high side of five. We would like to work towards a resolution, so if you are willing, please reach out to us at to discuss this further. Provider Response Hi Godschild1227, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. They were giving me all my night time meds but my seizure because they didn't feel like having to get in the other cart for one med. I already been to hospital once for infection in it. Today I had to to keep griping for them to change my dressing when my poop was leaking into the wound. The suppse to to change my dressings 2x daily and yesterday she didn't feel like it so it only got done at bedtime. They refused to change my ostomy bag when it was time without me throwing a fit. One of the workers said since I wasn't laying flat on my back I was not hurting. The second day my room mate paged the staff and it was literally 3 to 4 hours before we were checked on. I ended ul having to try and walk by myself to do it. The day I got here I asked if I could have help puting my clothes away and that never happened. I give this facility a one and thats even over rated. When the staff does not prioritize or value these outreaches, the resident's quality of life suffers greatly. This may seem petty in the grand scheme of things, but sometimes something as a simple phone call to say hello and I'm thinking about you can make an enormous difference in the life of someone in an assisted living facility. However, the procedures and policies of the facility were neither helpful nor accommodating. My family visited regularly and tried to keep close communication. People who live in these facilities are often left to feel abandoned, but that was not the case in this instance. This caused me much grief as well as aggravation for my grandmother. Many times I had to hang up in frustration. However, the overall customer service of getting the phone to the resident was quite low. The residents, for understandable reasons, did not have phone service in the rooms. As I lived across the country, I made weekly phone calls in lieu of visits.
I am/was a resident of this facilityĬallsonfriday On a scale of 1-10 I would say my overall rate of satisfaction was slightly on the high side of five. Godschild1227 I give this facility a one and thats even over rated.
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